Terms and Conditions

Terms & Conditions

Effective Date: 10/7/2024

Website: https://oaktreeresumes.com
Owner/Operator: {{Oak Tree Resumes}} (“Company,” “we,” “us,” or “our”)
Contact: {{support@oaktreeresumes.com}} |

Plain‑English summary (non‑binding): You’re buying digital products and professional services. Downloads are licensed for your personal/business use (not resale). Due to the nature of digital goods, sales are typically final. Nothing we provide is legal, financial, medical, or job‑placement advice, and we do not guarantee employment outcomes. This summary is for convenience only; the binding terms are below.

1) Acceptance of Terms

By accessing or using our website, purchasing our digital products (e.g., templates, downloads, courses, checklists) or professional services (e.g., resume writing, LinkedIn optimization, job‑search support, coaching, concierge) (collectively, the “Services”), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Services.

2) Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. You represent that the information you provide is accurate and that you will update it as needed.

3) Changes to Terms or Services

We may modify these Terms or any part of the Services at any time, effective upon posting the updated Terms on the website. Your continued use after changes become effective constitutes acceptance of the changes.

4) Accounts & Security

If you create an account, you are responsible for safeguarding your login credentials and for any activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts for breach of these Terms.

5) Orders, Pricing & Taxes

(a) Orders. All orders are subject to acceptance and availability.
(b) Pricing. Prices may change without notice until you place an order. We may correct pricing errors even after submission; if we do, you may cancel for a full refund.
(c) Taxes/VAT. You are responsible for applicable taxes (including sales tax, VAT, GST). If required by law, we will collect and remit taxes based on your billing location.

6) Digital Delivery & Access

For digital products, download links or access instructions are provided upon successful payment (or within the time stated at checkout). For services, timelines are estimates and depend on timely client input and approvals. We are not responsible for delays caused by spam filters, incorrect email addresses, file‑size limits, or third‑party platform outages.

7) License to Digital Products (Templates, Courses, Downloads)

Unless otherwise stated at purchase, we grant you a non‑exclusive, non‑transferable, revocable license to use purchased digital products for your personal or internal business use. You may not resell, redistribute, sublicense, share publicly, or claim ownership of our content or derivative works. Team or agency use beyond a single end user requires a multi‑seat or enterprise license (contact us).

8) Use of Services (Professional Work Product)

For resume writing, LinkedIn optimization, coaching, and similar services:

  • We provide deliverables and guidance based on information you supply. You are responsible for the truthfulness and accuracy of all facts and claims in your materials.
  • We do not guarantee interviews, offers, compensation levels, admissions, or any particular results.
  • Deliverables may include editable files (e.g., Google Docs, Word, Canva links) subject to the license in Section 7 and our intellectual property rights in Section 14.

9) Client Responsibilities

You agree to: (i) provide timely, complete, and accurate information; (ii) review drafts promptly; (iii) use deliverables lawfully; and (iv) comply with platform policies (e.g., LinkedIn, job boards). Misuse or misrepresentation is prohibited.

10) Refunds, Cancellations & Satisfaction

Digital products. Due to the instant, copyable nature of digital goods, all sales are generally final. If you experience a technical issue (e.g., non‑delivery, corrupted file, duplicate purchase), contact us within 7 calendar days for assistance or a remedy at our discretion (replacement, store credit, or limited refund).
Services. Unless stated otherwise in your specific service agreement: (a) deposits/retainers are non‑refundable once work begins; (b) cancellation before work starts may incur an administrative fee; (c) satisfaction windows and revision rounds are as stated on the service page or proposal; (d) missed client deadlines or non‑responsiveness may forfeit revision eligibility without refund.
Chargebacks. Filing a chargeback without first contacting support to resolve an issue may be considered a breach of these Terms.

11) Trials, Subscriptions & Auto‑Renewal (If Offered)

If a product is offered as a subscription: (a) you authorize recurring charges until cancellation; (b) renewal terms and pricing are stated at checkout; (c) cancel before the next billing date to avoid future charges; (d) partial periods are not prorated unless required by law.

12) Promotions, Coupons & Bundles

Promotions and discounts are time‑limited and subject to specific terms. We may limit quantities or eligibility. Unless expressly stated, promotions cannot be combined and are not retroactive.

13) Acceptable Use & Prohibited Conduct

You agree not to: (i) infringe intellectual property or privacy rights; (ii) copy, scrape, or mass‑download content; (iii) attempt to bypass technical protections; (iv) use deliverables to deceive employers, misrepresent credentials, or violate any law; or (v) upload malware or harmful code. We may suspend access for suspected violations.

14) Intellectual Property

All content on the website and within our products—including text, designs, templates, graphics, logos, code, training materials, and compilations—is owned by or licensed to us and protected by intellectual‑property laws. Except for the limited license in Section 7, no rights are transferred. We reserve all rights not expressly granted.

15) User Content, Feedback & Testimonials

If you submit content (e.g., feedback, success stories, testimonials, portfolio samples), you grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, display, and adapt such content for marketing and operational purposes, subject to our Privacy Policy. You represent that you have the rights to grant this license and that your content is lawful and accurate. You may withdraw testimonial consent by emailing us; we will take reasonable steps to stop new uses going forward.

16) Third‑Party Tools & Links

We may reference or integrate third‑party platforms (e.g., Canva, LinkedIn, job boards, payment processors). We do not control third‑party services and are not responsible for their content or policies. Your use of third‑party tools is governed by their respective terms.

17) No Legal, Financial, or Job‑Placement Advice; Educational Purpose Only

Our content and Services are provided for informational and educational purposes. We are not a law firm, financial advisor, or employment agency. You should obtain independent professional advice for your circumstances.

18) Privacy & Data Processing

Your use of the Services is subject to our Privacy Policy, which explains what personal data we collect and how we use it. By using the Services, you consent to the collection and processing of your information as described there.

19) DMCA & IP Complaints

We respect intellectual‑property rights. If you believe content infringes your copyright, please send a notice to {{support@oaktreeresumes.com}} with: (i) your contact information; (ii) a description of the copyrighted work; (iii) the URL/location of the allegedly infringing material; (iv) a statement of good‑faith belief; (v) a statement under penalty of perjury that your notice is accurate; and (vi) your physical or electronic signature.

20) Accessibility

We aim to provide accessible content and files. If you require a reasonable accommodation (e.g., alternate format), contact us at {{support@oaktreeresumes.com}}.

21) Disclaimer of Warranties

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR‑FREE.

22) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR DIRECT DAMAGES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE EVENT.

23) Indemnification

You agree to indemnify, defend, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third‑party rights.

24) Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, labor disputes, internet outages, or third‑party platform failures.

25) Governing Law; Venue; Dispute Resolution

(a) Governing Law. These Terms are governed by the laws of the State of Illinois, without regard to conflict‑of‑laws rules.
(b) Venue. Exclusive venue for any permitted court action shall be in the state or federal courts located in Cook County, Illinois.
(c) Informal Resolution. Before filing a claim, you agree to email us to attempt informal resolution.
(d) Arbitration (Optional Clause—remove if not desired). Except for small‑claims and injunctive relief, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Rules. You and we waive the right to a jury trial and to participate in a class action. The seat of arbitration is Cook County, Illinois. Each party bears its own fees, and the arbitrator may award fees as permitted by law.

26) International Consumers; Right of Withdrawal (EU/UK)

If you are in the EU/UK and purchase digital content not supplied on a tangible medium, you acknowledge that your 14‑day withdrawal right is waived once download or streaming begins with your prior express consent. This does not affect non‑waivable statutory rights in your jurisdiction.

27) Notices; Electronic Communications

You consent to receive notices electronically (e.g., email, site notices). Notices are effective when sent to the email on file or posted on the website.

28) Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

29) Severability; Waiver; Entire Agreement

If any provision is unlawful or unenforceable, it shall be deemed severed and the remaining provisions will remain in effect. Failure to enforce a right is not a waiver. These Terms, together with any order form or service agreement and our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede prior agreements.

30) Contact

Questions about these Terms? Email us at {{support@oaktreeresumes.com}}.

Optional Add‑Ons (Delete if not applicable)

  • Agency/Team License Addendum: Multi‑seat usage rights, usage caps, and redistribution rules.
  • Affiliate Program Terms: Payouts, cookies, FTC disclosures, prohibited promotion.
  • Community/Group Rules: Code of conduct, moderation, content ownership.
  • Service‑Specific SLAs: Turnaround times, revision windows, rush fees, client responsibilities.
  • AI Tools Disclosure: When/if AI systems assist in drafting or formatting deliverables, final review remains human‑led and you are responsible for factual accuracy.